Awards & Recognition

Monica has great ideas to make processes more efficient, clear and streamlined. First with the PC checklists, then Secure Act items (especially LTPT), and now Plan Document items. As stated by her nominator, “Working together with her on the Innovation Team was a pleasure and even though she moved to the Document team, she continues to stay involved as a team player to ensure success for everyone.”

These four individuals make up our Senior Service Center Specialists. Over the past year, they have all done an excellent job stepping into their roles as leaders in the Service Center. There is no doubt they come to work each day with the expertise to guide the team through countless interactions, while also empowering them to learn and understand through their responses. They are consistent in bringing forward new ideas and updates to innovate and help move our team forward. Their commitment to their roles and the numerous responsibilities we throw at them should not go unnoticed!

Miguel earned the Sentinel Way award for taking initiative to standardize the work from home systems and equipment across his Service Center team. He partnered with IT to find a solution for each team member, overseeing implementation and improving efficiency on the team. As his nominator stated, “His leadership and problem-solving skills have elevated the service we provide our clients”.

John-Michael was nominated for the Impact Player Award for his outstanding work related to the launch of Salesforce for the Private Client Group (PCG) beginning in January and continuing through the first quarter. Throughout the process, John-Michael had an incredible "can-do" attitude. He would research the best way to approach something in the Salesforce system, share it, and then go make it happen. According to his nominator, “I truly do not believe our aggressive implementation timeline would have been possible without the contributions from John and the impact he had.”

Robert made a major impact this quarter by keeping a complex merger and acquisition project on schedule. One of Sentinel's largest clients is in the process of a substantial corporate reorganization. During the 2nd quarter, there were 15 active plan mergers underway which created an extraordinary amount of activity. Through all of this, Robert has lead us with integrity and excellence and made both Sentinel's and the client's jobs easier. He kept all of us on task and focused by setting goals and establishing milestones and deadlines. Robert organized weekly collaborative interdepartmental meetings, created special spreadsheets for two of the client Hub companies to keep them on timeline and also kept demanding client executives up to date and confident in the process. Robert has remained personable, positive and engaging while also demanding each project is delivered on time.

AJ was recognized for his off-hours dedication to learning new technologies, committing himself to continuous learning and empowering his colleagues to grow and develop their skills. His ownership of projects and proactive approach are helping to propel his team into the future.

Dave was a two-time winner in Q4 2023. In addition to earning the Sentinel Way award, he also earned the 2023 John A. Carnevale Excellence & Leadership Award. Dave was nominated by CEO Sam Mitchell for redeploying the Technical Assistance Center team to help the entire Sentinel population with technical issues quickly and efficiently. He was also recognized for the key part he played in Sentinel’s 2023 rebranding, for his teamwork, and for being a “self-starter” who is always looking for ways to improve.