As open enrollment season approaches, many employers are finding themselves with hybrid workforces due to the impact of the COVID-19 pandemic. With a mix of employees working on-site and remotely, it’s imperative employers make necessary adjustments to secure a successful open enrollment.
What Employers Can DoHere are a few ways an employer can prepare for open enrollment with a hybrid workforce:
- Communicate early. Open enrollment will look different this year. When employers communicate early, employees have more time to review changes, engage with resources and prepare for a successful enrollment.
- Reach all employees. Using channels such as an employee intranet or a benefits website can help ensure that benefits resources and communications reach all employees. In addition to on-site events, a virtual open enrollment fair or webinar can help educate those working remotely.
- Offer one-on-one informational meetings. Some employees may prefer to meet with someone in a one-on-one setting to discuss benefits options. Such meetings can also be done virtually and might be referred to as “virtual office hours” or a “virtual desk.”
- Provide both on-site and virtual enrollment options. Some employees may desire an in-person enrollment experience, whereas others might be eager to enroll virtually. Employers should consider the user experience of enrollment platforms, including how employees can receive technical support when needed.
Every workplace is unique in how its employees interact with open enrollment and benefits.
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